Frozen foods starting to thaw? Or are you just looking for tips on how to clean your freezer? We want to help.

Let’s start by looking at eight possible reasons a freezer won’t freeze.

1. Freezer is not turned on

Make sure the freezer hasn’t accidentally been turned off. If you’re not sure where the switch is, refer to your freezer’s use and care guide.

2. Power source issue

Make sure the power cord is plugged into a 3-prong outlet that’s using a 115-Volt, 60-Hz., AC-only 15- or 20-amp fused, grounded electrical supply. It’s recommended that your refrigerator/freezer is connected to a separate circuit serving only your refrigerator/freezer. Don’t use an extension cord or an outlet that can be turned off by a switch. Check to make sure the outlet is working by plugging in a lamp or other small appliance.

If that’s not the issue, make sure the circuit breaker hasn’t tripped and a fuse hasn’t blown. Replace the blown fuse, if necessary.

Amana® side-by-side bottom-out refrigerator

3. Freezer is not in the proper location

The freezer shouldn’t be installed near an oven, radiator, or other heat source, or anywhere the temperature will fall below 40°F. This could interfere with the freezer temperature and could also cause frost build-up.

4. Large amount of unfrozen food has been added to the freezer

It can take several hours for the freezer temperature to stabilize after this.

5. Door or lid has been open for a long period of time or is opened frequently

This can change the temperature of the freezer. It also lets in excess moisture, which can cause frost build-up. Keep the lid or door closed as much as possible.

6. Door lid is not sealing properly

You can check this by placing a dollar bill or a piece of paper between the seal and the freezer and pulling it out. If it pulls out easily, with little to no tension, your door is likely not sealing properly. A door lid that doesn’t seal properly can change the temperature of the freezer and cause frost build-up.

Person adjusting refrigerator temperature Person adjusting refrigerator temperature
Open Amana® refrigerator with food inside Open Amana® refrigerator with food inside
Refrigerator storage drawers Refrigerator storage drawers

7. Door lock is preventing door or lid from closing

If your freezer has a lock mechanism, it could be in the way of the door closing. Unlock the freezer by holding the key in the lock while turning and then taking the key out. Clear any frost or debris from the lock. Open the door or lid, and then close and lock again.

8. Freezer is not level

If your freezer isn’t level, the lid or door might not seal properly. Level the freezer from side to side and front to back.

Other freezer issues

Let’s look at a few other common freezer problems.

Have excess condensation? Here are some things you can do:

  • Keep the door closed as much as possible. This will reduce the amount of humid air coming in and, in turn, the amount of frost or condensation.
  • Make sure there’s nothing obstructing the gasket seal around the door.
  • Make sure nothing is blocking the air vent. Improper air flow can cause moisture build-up.

Odd or bad taste in food
Make sure all the food in your freezer is in airtight, moisture-proof packaging. If that’s not the problem, your freezer may need to be defrosted and cleaned.

This should be done at least once a year. About six hours before defrosting, turn the freezer temperature down to the coldest setting to ensure frozen food is at the lowest temperature before removing it from the freezer. When it’s time to defrost, unplug the freezer and remove all food. Clean according to the recommended cleaning method for your refrigerator’s finish. Rinse and wipe dry with a soft cloth. Wax painted metal surfaces on the outside of the freezer for rust protection. Put all the food back in the freezer and turn it back on.

Cleaning and maintenance
Condenser coils
This should be done by a professional. For normal household usage, it isn’t necessary to clean the condenser coils. However, in homes with pets, or if the area is particularly greasy or dusty, the coils should be cleaned every six months to maximize efficiency.

Open Amana® refrigerator with food inside

Still having issues?

You may need a professional repair. Or, if your freezer is more than 10 years old, it might be time for a replacement. Amana has great freezers at a great value – check out the latest