Return policy & Cancellations

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How returns work

Our team is happy to help with returns for products you purchased through Amana.com. Simply call (866) 616-2664. Have your order number or product serial number handy and we can help you through the process.

NOTE: We only accept returns for products purchased directly from Amana.com. If you purchased a product at another retailer, please contact that retailer regarding your return.

Major appliance

GUEST USERS

Returns within 30 days — No return fees

Not happy with your new product? No matter the reason, it's no problem. Request your return within 30 days from the date of delivery for a product refund of products that are in new condition. Simply call (866) 616-2664 with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded.

Returns within 45 Calendar Days

Products Damaged Upon Delivery

(Damage including scratches, dents, chips, and other damage from defects in materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return, exchange or repair within 30 calendar days by calling us at (866) 616-2664.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.

• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.

• If you’re interested in a repair, just call the same number to schedule service.

Major appliance returns for any other reason

If you're not happy with your product for any other reason, you have up to 45 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Original delivery, shipping and service fees will not be refunded. Please call us at (866) 616-2664 to arrange for the return.

NOTE: If you're returning a product from Hawaii, your return will only be subject to a flat $50 restocking fee.

After 45 Calendar Days

• If the 45-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply. 

• Not happy for any reason? Call us at (866) 616-2664 so we better understand how to help your situation.

ACCOUNT HOLDERS
RETURNS WITHIN 60 DAYS — NO RETURN FEES

Enjoy peace of mind with 60 day returns on major appliances for Amana.com Account Holders. Request your return within 60 days from the date of delivery for a product refund of your unused major appliance. Simply call (866) 616-2664 with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded

Products Damaged Upon Delivery

(Damage including scratches, dents, chips, and other damage from defects in materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return, exchange or repair within 60 calendar days by calling us at (866) 616-2664.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.

• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.

• If you’re interested in a repair, just call the same number to schedule service.

After 60 Calendar Days

• If the 60-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

• Not happy for any reason? Call us at (866) 616-2664 so we better understand how to help your situation.

CREATE AN ACCOUNT

Not an Account Holder? On top of 60-day returns, discover how you can access additional savings, free delivery, installation and haul-away on major and countertop appliances. Create an account to unlock your exclusive perks.

Create an Amana account.

Parts & accessories
Returns for Major Appliance Parts & Accessories

Get a refund when you request your return within 30 calendar days after the date of delivery.

Simply call (866) 616-2664 with your order number or product serial number handy and we can provide you with available options. For some products, we may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number. Original shipping and handling and return postage charges will not be refunded.

After 30 Calendar Days

If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at (866) 616-2664 so we better understand how to help your situation.

Returns for Water Filters

For returns and refunds call (800) 442-9991 Monday – Friday, 8am – 6pm (ET), closed on weekends. Your product(s) may be returned within 30 days from the date of shipment. The product(s) must be in unused condition and in original packaging material. You are responsible for return shipping & handling charges. Returns can only be made using UPS shipping services. Original shipping and handling and return postage charges will not be refunded.

If you need to return your merchandise for any reason, repack your product(s) in the original packing materials. Call (800) 442-9991 (Monday – Friday, 8am – 8pm ET) to secure a Return Authorization.

Returns for Appliance Cleaners

For returns and refunds call (800) 643-0961 Monday – Friday, 8am – 6pm (ET), closed on weekends. Your product(s) may be returned within 30 days from the date of shipment. The product(s) must be in unused condition and in original packaging material. You are responsible for return shipping & handling charges. Original shipping and handling and return postage charges will not be refunded.

What to expect

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at (866) 616-2664 for major appliances and major appliance parts and accessories, (800) 442-9991 for water filters, or (800) 643-0961 for appliance cleaners.

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

Cancellations

You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at the numbers listed above with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.

If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.

You can check your order status at https://www.amana.com/track-my-order.html

Questions?

Contact us for support to find the answers you’re looking for.

ADDITIONAL CUSTOMER CARE

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(866) 616-2664

 

Mon-Fri: 8 a.m. - 6 p.m. (ET),

closed on weekends.